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Dispatcher training held by CMCEF

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by Dcn News Services

The Canadian Mechanical Contracting Education Foundation (CMCEF) is scheduled to present a two-day dispatcher training seminar in Vancouver at the end of January.

OTTAWA

The Canadian Mechanical Contracting Education Foundation (CMCEF) is scheduled to present a two-day dispatcher training seminar in Vancouver at the end of January.

The foundation said dispatchers perform a key role that is critical to successful operations of any HVACR (heating, ventilation, airconditioning and refrigeration) service business.

As the company’s primary representative with the client, the dispatcher provides the “nerve centre” for service scheduling, resource allocation, priority setting and final customer satisfaction – all elements of a good customer service function.

“Professional dispatchers can improve company productivity by getting the most from limited service resources, building strong customer relationships, and understanding their service technicians’ and service managers’ needs and capabilities,” the CMCEF said in a statement.

“Many dispatchers don’t reach their full potential because they have not had the opportunity to acquire or fully develop the complex skill set needed to be effective in the role.”

The CMCEF said the custom-tailored Mechanical Service Contractors of America program “closes that gap” with a comprehensive training course created specifically for service dispatchers.

The program goes beyond traditional technical training to help develop those advanced skills needed to be highly effective in the dispatcher role, the CMCEF said.

The seminar will be held Jan. 30 and 31.

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